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How to handle customer support and answers the most common customer questions.

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Support Processes

• How to handle customer messages:
  • Response time standards (e.g., 24h for email, 2h for chat)
  • How to escalate technical issues
  • Who’s responsible for each support channel
• Tip: Add flowcharts or task lists for refund handling, feedback collection, etc.

FAQs

• Common customer questions and clear, pre-approved answers.
• Tip: Link each answer to your help email templates or Notion database with canned responses.

Feedback Collection

• A simple database or form to collect and categorize customer feedback.

  Columns could include:

  • Date
  • Feedback type (bug, feature request, praise)
  • Priority
  • Status (new, under review, implemented)